New Account and I Can't See Anyone on the app?

If you just created a new Ark account, and you can't see anyone to swipe on, then there is probably an issue with your location settings on your phone. The Ark app requires your location in order to determine who you can see within the app. If Ark is not allowed to use your location, then you will not see anyone, and they will not see you! Please make sure that your location is turned on, and then allow "Ark" to use your location while using the app. You may need to restart your phone as well to ensure Ark will use your location.

To turn on location services on an iPhone:

1. Go to your iPhone's Settings app
2. Tap "Privacy"
3. Tap "Location Services"
4. Make sure that Location Services is on
5. Scroll down and you should see Ark listed
6. Tap Ark and select one of these two options:
   1. "While Using the App": Allows access to Location Services only when the app or one of its features is visible on screen.
   2. "Always": Allows access to your location even when the app is in the background.
7. Restart your phone then open Ark.

For more information on iPhone location services go here.

To turn on location services on an Android phone:

1. Swipe down from the top of the screen. 
2. Touch and hold Location 
   1. If you don't find Location: Tap Edit or Settings. Then drag Location into your Quick Settings.
3. Tap App location permissions.
4. Under "Allowed all the time," “Allowed only while in use,” and “Not allowed,” find the Ark App.
5. To change the app's permissions, tap it. Then, select one of these two options:
   1. "Allowed only while in use": Allows access to Location Services only when the app or one of its features is visible on screen.
   2. "Allowed all the time": Allows access to your location even when the app is in the background.
6. Restart your phone then open Ark

For more information on Android location services go here.