How do I Report Bugs and Errors?

If you encounter a bug or error while using the Ark app, reporting it is essential to ensure that we can fix it as soon as possible. Follow these simple steps to submit a detailed report, so our support team can investigate and resolve the issue efficiently.

1. Check for Common Solutions

Before reporting a bug, it's helpful to check if the issue is already known or if there's an easy fix. Visit our FAQ or search through existing support articles in the Help Center knowledge base. Often, you'll find helpful troubleshooting tips that can resolve the issue quickly.

2. Gather Relevant Information

To assist our team in investigating the issue, please provide as much information as possible. When reporting a bug or error, include the following details:

• Description of the issue: A clear and concise explanation of the bug or error you're experiencing.
• Steps to reproduce: If possible, outline the steps you took that led to the issue. This helps us recreate the problem.
• Device and operating system: Please specify the device (phone, tablet, etc.) and the operating system (iOS, Android, etc.) you're using.
• App version: Make sure to include the version of the Ark app. This can be found in the app settings.
• Screenshots or error messages: If possible, include any screenshots or error messages you received. This can significantly speed up our troubleshooting process.

3. Submit Your Report

Once you’ve gathered the necessary information, you can submit your bug report in one of the following ways:

• Open a ticket in the Help Center: You can submit your report by opening a support ticket through the Help Center, and our team will investigate it.
• Email support: Alternatively, you can send a detailed bug report directly to support@arkdating.app.

4. Follow Up

After submitting your report, you’ll receive a confirmation email with a reference number. If we need additional information from you, we may contact you directly.

5. Check for Updates

We’re constantly improving the Ark app, and bug fixes are rolled out regularly. Make sure your app is up to date by checking for the latest version in your device’s app store.

• Be descriptive: The more details you provide, the quicker we can identify and fix the issue.
• Include timestamps: If the issue occurs at a specific time, providing a timestamp can help us pinpoint the problem.
• Test on multiple devices: If possible, test the bug on another device to see if the problem is specific to one.