Why Is My Account Suspended?

Is your account suspended, and you're unsure why? This article is here to assist you! There are several reasons why your account may be suspended, and we will cover the most common ones. We strive to avoid suspending accounts whenever possible, but sometimes it becomes necessary. When your account is suspended, the suspension message will typically explain the issue clearly, so please read it carefully!

Profile Photos & Verification Quality

To keep your account active, it’s important to have a clear profile and verification photo. If your images are grainy or poorly lit, we might struggle to identify you, which could lead to suspension.

Just upload high-quality, well-lit photos! This not only helps us confirm your identity but also makes it easier for others to connect with you. Happy photo taking!

Inappropriate Profile Content

We want to keep our community friendly and respectful, which is why it's important to avoid including inappropriate content in your profile. This means steering clear of bad language, suggestive comments, or photos that don’t quite fit our guidelines. For example, shirtless photos for guys and sports bra or swimsuit photos for gals are typically not allowed. However, there are some exceptions—like when you're enjoying outdoor activities, hanging out at the beach, or relaxing by the pool! Let's work together to create a positive space for everyone!

Spam & Advertising

We’re all about helping you find meaningful connections for dating. To keep our community focused, we ask that you avoid promoting events, activities, or businesses here. If we notice this, we may need to suspend your account and ask you to take that off your profile.

You're welcome to share your social media handles, but please don’t ask others to follow or contact you there. We want everyone to have a great experience, so thanks for being understanding! Happy dating!

Inappropriate Behavior

We want to ensure a positive experience for everyone in our community! If we receive reports about behavior that doesn’t align with our guidelines, whether on or off the Ark platform, we may need to place a temporary suspension on your account. During this time, we encourage you to take a moment to reflect on your actions and review our guidelines. If you think there’s been a misunderstanding, we’re here to help—just reach out to us!

Something else?

This article outlines the most common reasons for account suspension; however, there are many other, less common reasons as well. If your account has been suspended for a reason that isn't covered here and you don't understand the explanation in your suspension message, please refer to the related articles below or contact us for clarification.