Why Is My Account Suspended?
Is your account suspended, and you're unsure why?
This article is here to assist you! There are several reasons why your account may be suspended, and we will cover the most common ones. We strive to avoid suspending accounts whenever possible, but sometimes it becomes necessary. When your account is suspended, the suspension message will typically explain the issue clearly, so please read it carefully!
Profile Photos Quality & Profile Verification
To keep your account active, it’s important to have a clear profile and verification photo. If your images are grainy or poorly lit, we might struggle to identify you, which could lead to suspension.
Examples of issues:
- No photos of the user
- Low quality profile
- Inappropriate photos
- Inappropriate bio
- Failed verification
➡️ What to do: Upload high-quality, well-lit photos! This not only helps us confirm your identity but also makes it easier for others to connect with you.
➡️ Review after changes: Once you update your photos or bio as requested, you can send your profile back for review. Reviews usually take up to 48 hours, but may take longer on weekends or holidays.
Inappropriate Profile Content
We want to keep our community friendly and respectful, which is why it's important to avoid including inappropriate content in your profile. This means steering clear of bad language, suggestive comments, or photos that don’t quite fit our guidelines.
For example:
- Shirtless photos for guys
- Sports bra or swimsuit photos for gals (except in contexts like the beach, pool, or outdoor activities)
Let’s work together to create a positive space for everyone!
Spam & Advertising
We’re all about helping you find meaningful connections for dating. To keep our community focused, we ask that you avoid promoting events, activities, or businesses here.
You’re welcome to share your social media handles, but please don’t ask others to follow or contact you there.
If we notice promotion or advertising, we may suspend your account until it’s removed.
Inappropriate Behavior
We want to ensure a positive experience for everyone in our community! If we receive reports about behavior that doesn’t align with our guidelines, whether on or off the Ark platform, we may need to suspend your account.
Examples of behavior that can lead to penalties:
- Sexual messages
- Rude or harassing messages
- Illicit behavior (such as requesting/sending nudes or asking for money)
➡️ What to do: Suspensions for inappropriate behavior are time-based penalties. You’ll need to wait until the suspension ends before using your account again.
Long-Term or Special Suspensions
In some cases, your account may be suspended for a very long period (for example, 999 days) or placed under special review.
Examples include:
- Extra verification required
- Underage users
- Married users
- Accounts we are unable to approve
➡️ What to do: If your account shows this type of suspension, you’ll need to contact us to understand the reason and how to resolve it.
Something else?
This article outlines the most common reasons for account suspension; however, there are many other, less common reasons as well. If your account has been suspended for a reason that isn’t covered here and you don’t understand the explanation in your suspension message, please refer to the related articles below or contact us for clarification.