Why Can't I take a Verification Picture?

How to Fix the "Ark Does Not Have Access to Your Camera" Issue on the App

Are you having trouble using the Camera in the Ark App? This guide will walk you through troubleshooting steps for both iOS and Android devices.

For iOS Users:

Check Camera Permissions:
- Go to your phone's Settings app.
- Tap on Privacy & Security.
- Select Camera and then find the Ark app in the list.
- Make sure that the toggle switch next to Ark is turned on to allow the App to access your Camera.
Reinstall the App:
- If you've already given the app permission but still have problems, please try uninstalling and reinstalling the Ark app. This can resolve any temporary software glitches.
Contact Support:
- If the problem continues, please take a screenshot of the error message you're seeing and send it to the Ark support team. This will help them diagnose the issue more effectively.

For Android Users:

Check Camera Permissions:
- Go to your phone's Settings app.
- Tap on Apps and find the Ark app.
- Select Permissions and then tap on Camera.
- Ensure the permission is set to "Allow only while using the app."
Reinstall the App:
- If you've checked the permissions and are still facing problems, try uninstalling and reinstalling the App from the Google Play Store.
Contact Support:
- If reinstalling does not work, take a screenshot of the error message and send it to the Ark support team for further investigation.

Additional Tips:

Restart Your Device: Sometimes, a simple restart can resolve app-related issues.
Update Your OS and App: Please ensure your phone system and the Ark app are current. Older versions may be partially compatible.
Clear Cache (Android Only): Go to Settings > Apps > Ark > Storage > Clear Cache. This can fix temporary issues caused by corrupted cache files.

By following these steps, you should be able to resolve most camera-related issues on the App. If problems persist after trying all of the above, it's best to contact Ark support for specialized assistance.